STORE FAQ

When will I receive my order?

  • For Malaysia shipping addresses: in-stock items ordered from the Foldscope store will ship immediately, typically within 1-2 business days. You will receive a tracking number once your Foldscope ships.

  • For shipping address outside of the Malaysia: in-stock items ordered from the Foldscope store will ship typically within 7 to 14 business days. For more details, please read “International Shipping Information” below.

  • NOTE: Please pay attention to announcements for out-of-stock items!  You can still place purchase out-of-stock items (back-orders), but the items will start shipping at a later estimated date in the order they are received.
     

What are the payment options?

  • We accept Online Banking (FPX), Debit/Credit card, PayPal and Bank Transfer (Cash Deposit) in the online Foldscope store.

  • If you want to do a purchase order or LO, please email foldscopemalaysiainfo@gmail.com

When will my credit card be charged?

  • We will charge your credit card at check-out for all orders.
     

Why the difference in price between Deluxe Individual Kits and Classroom Kits?

  • Our mission is to bring bring affordable scientific tools to everyone (not just communities who have the resources - but everyone). To make this possible and sustainable, we offer two different types of kits: the Deluxe Individual Kit, and various Classroom Kits.  

    • Deluxe Individual Kits provide a user with a Foldscope and everything they need to start exploring (cell separation tools, microfluidics tools, and dark field and phase contrast modules). Not only are these kits fantastic to help you get the most out of your Foldscope, but their proceeds directly subsidize our classroom kits. By purchasing a Deluxe Individual Kit, you directly support our mission!

    • Classroom Kits are designed for educators, humanitarian projects, and causes looking to cater to large groups of explorers. Thanks to the proceeds of Deluxe Individual Kits, we are able to bring the costs down to $1.75 per Foldscope.


Additional questions should be directed to foldscopemalaysiainfo@gmail.com


International Shipping Information

If your shipping address is outside of the Malaysia, here is important information for you.

Your Foldscope will ship from Malaysia

Import duty / tax is the recipient’s responsibility

Please be advised that for any orders shipping outside of the Malaysia, additional custom/import fee may be levied by the destination country's customs office at the time of custom clearance. Custom/import fee is not included in the shipping cost.
It is the recipient’s responsibility to follow up with the courier/customs office to proceed with the custom clearance.

Before placing your order, please confirm that:

  1. You understand your responsibility for customs clearance

  2. You understand that you are responsible for any additional payment of import duty / tax to the local customs office.

  3. You are able to provide any documents required by the local customs office for customs clearance.

  4. You understand that the Foldscope team does not have control over the amount of import duty / tax incurred and that the Foldscope team cannot predict what the amount may be.

If you would like to contact your local customs office to estimate how much duty/tax you may be charged, here is useful information:

Our Foldscope products are classified under the following International HS Code (Harmonized Schedule for import duties):  9011.80.0000

If your shipment is unclaimed for an extended period of time, it will be abandoned

  • If neither the courier nor the Foldscope Team can reach you when the shipment is left unclaimed, we will need to abandon the shipment at your cost.

  • During customs clearance, your attention and timely follow-up is essential.

  • Please track your shipment frequently and pay attention to any notification from the Foldscope Team and the courier.


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